Guest（Solo traveler）
2025-10-01
Overall, my stay at Courtyard by Marriott Xi’an North was pleasant — the facilities, cleanliness, and room quality were excellent, and the staff were polite and professional. Everything in the hotel is well maintained, and the environment feels comfortable and modern.
However, the check-in process took quite a long time. I understand that guests in the executive suite are allowed a late check-out until 2 PM, but the cleaning of those rooms takes about an hour or more. This means that if the previous guests delay their departure, the next guests (like me) may not be able to check in until well after 3 PM.
Because of this delay, my schedule for the whole afternoon was affected as I had to wait in the lobby. I hope the management can consider stricter control on late check-outs or faster room-turnover coordination, so that incoming guests don’t have to wait beyond the normal check-in time.
Otherwise, it’s a very nice hotel and I would love to come back again if the check-in process becomes smoother.
